Returns & Exchanges
At Nanoleaf, we want to ensure your smart lighting experience is perfect; if you aren't completely satisfied, you can return your products within 30 days of delivery for a full refund. All items must be in their original packaging and in like-new condition to be eligible for processing.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Pack Your Gear
Carefully place the Nanoleaf panels, controllers, and power supplies back into their original boxes to prevent damage during transit.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing